The following returns policy forms part of and is included in our standard terms and conditions which should be agreed and adhered to when placing orders with Wrapper Factory.

TERMS/CONDITIONS:

When placing an order at www.wrapperfactory.uk you are required to view and agree to our standard terms and conditions which include our return policy as set out below, by ticking the terms and conditions box you indicate that you have viewed, read, understood and agreed to our terms, conditions and returns policy of placement and acceptance of an order via www.wrapperfactory.uk If you disagree with these terms and policies please do not tick the terms and conditions box during checkout and discontinue the use of our website.

All products supplied on this site are produced to specific customer requirements only, and are supplied and sold under this return policy included in and in line with our standard terms and conditions.

DAMAGE / RETURNS:

All products supplied remain the property of wrapper factory until paid for in full, errors & omissions must be reported upon receipt of goods. Any personalised items made to a client specific specification are excluded from some statutory distance selling rules. Incorrectly personalised items can be returned for replacement only, no refund can or will be made on personalised or made to order items of confectionery or edible food items unless supplied in error by the company or damaged upon arrival. Returns are at the clients discretion and cost. Wrapper Factory will not be held responsible for return carriage costs.

Claims:

Claims on deliveries signed for & accepted as complete and error free, will not be entered into. Check parcels for damage/shortage/incorrect item or personalisation before acceptance. Record the fault with the courier at the point of delivery, which is always checked upon receipt of any claim.

Damaged/faulty/incorrect and or personalised goods must be returned for a replacement goods, Claims will not be entered into if the fault is not recorded with the courier at the time of acceptance, IF YOU ARE UNABLE TO INSPECT YOUR PARCELS CONTENTS AT THE TIME OF DELIVERY PLEASE ALWAYS SIGN FOR YOUR DELIVERY WITH THE WORDING "NOT CHECKED". IN PLACE OF YOUR NAME

We reserve the right to amend this return policy at any time. These Conditions are in addition to, and do not affect your standard consumer statutory rights.

CANCELLATIONS / REFUNDS:

All products supplied remain the property of wrapper factory until paid for in full, errors & omissions must be reported upon receipt of goods. Any personalised items made to a client specific specification are excluded from some statutory distance selling rules. Incorrect personalised items can be returned for replacement only, no refund can or will be made on personalised or made to order items of confectionery or edible food items. Returns are at the clients discretion and cost. Wrapper Factory will not be held responsible for return carriage costs.

CANCELLATIONS:

All products provided by wrapper factory are bespoke made to order products including any blank products such as blank chocolate bars and bulk purchases. all products supplied by wrapper factory require a manufacturing lead time of a minimum of 7 working days. Manufacturing process of your order will generally begin within 48hrs of your order being placed. Cancellations of bespoke or made to order items must be made within 48 hrs of placing your order. We urge customers wishing to cancel to do so within 48hrs, after 48hrs a cancellation and administration fee will be charged at a minimum of 20% of the total order value and you agree that the fee will be deducted from any refund prior to the refund being made.

REFUNDS:

Refunds for cancelled orders will only be made via the same process as payment was made and cannot be made via any other method or currency other than the identical payment method used to make the payment at the time of ordering. We are unable to offer refunds for bespoke made to order customised food items unless the item is defective or damaged upon delivery. We reserve the right to change any advertised price before you place an order. All products and services are subject to availability and may be withdrawn at any time for any reason without notice. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

ORDER ACCEPTANCE:

When placing or completing an order on this website for wrapper factory or other products directly for sale on this site, you are required to accept our refund and cancellation policies which also form part of our standard terms and conditions prior to an order being accepted. Acceptance of the terms and conditions when placing and completing an order with the wrapper factory is mandatory and an indication that you have read, understood, accepted and agreed to be bound by these terms, conditions and policies of sale. If you disagree with any of these policies, terms or conditions, please do not tick the terms and conditions box during checkout and discontinue the use of our website.

 We reserve the right to amend cancellation and refunds policies at any time. These policies are in addition to, and do not affect your standard consumer statutory rights.

 Contacting Us:

You may use the contact form to contact us which can be found on the top of each page on our site.

Our Standard Returns/Refund & Cancellation Policy